• Remote maintenance for mobile field representatives via a central system employing a user service
• Remote maintenance for PCs of internal employees
• Provide service for servers in far-away or restricted-access rooms
• Support corporate clients of banks quickly and efficiently
• Routine maintenance and troubleshooting for systems in doctors’ offices
• Ensure the smooth operation of national and international branches without an on-site IT staff
• Remote maintenance of Windows-based machine tool controls by the manufacturer ·       
  

• Insurance companies – support for field representatives and office staff
• Retailers – service for branch stores
• Health Care – user service
• Manufacturing – maintenance of machinery
• Software vendors – user service

• Distributed system in the data center with password-protected operating consoles for the technical support team and shared file storage for recordings
• Microsoft SQL Server as database server for participant data and remote maintenance history
• Optimal support for alternative integration in existing central customer information and support systems
• Alternative standalone mode with local database
• Different types of connection available between data center and clients
  • Direct IP connection between data center and client, e.g. in LAN
  • IInternet connection by means of transport server using HTTP/HTTPS
  • IP connection with additional Web server for switching connections, e.g. in cases of changing dynamic IP addresses of the clients in the VPN

Independent users, customers or partners will only accept remote maintenance activities on their systems when comprehensive security measurers are in place to prevent every form of abuse.

Remote Care meets high standards for creating and maintaining secure logs.

These include many of the features of Remote Care: installations with customer-specific signatures keep the user groups closed, multi-step access authorizations require a user confirmation, and if the session is interrupted, Remote Care automatically logs the user out.

Furthermore, the recordings of remote maintenance and the exchange of files are double secured with signature and checksum. This security is available both on the server and on the client.

• Easy-to-use remote service with integrated file exchange
• Automatic deactivation of the background image, flexible color reduction and compression for optimal performance during the session
• Secure data logging (access control, signature, gapless and tamper-proof recording of sessions, complete histories)
• Automatic termination of the connection in cases of inactivity
• Login / logout during a session, fast user switching and UAC are supported
• Multi-monitor support
• Cascading is possible, i.e. an additional remote maintenance technician can enter an ongoing session
• Product can be individually tailored to the corporate identity of the contracting company (integration of graphics, flexible texts for dialogs and messages)
• Integrates very well into a wide range of system environments
• Supports different communications channels
• Our remote maintenance products have been employed successfully for many years in the insurance, health care, retail and other industries