Maintenance costs can be reduced significantly by offering remote technical support for PCs, notebooks and servers. The larger the number of systems that are supported, the larger the savings potential. Remote maintenance means that technicians do not have to be on site to solve problems, replace files or give instructions on using applications. This leads to an increase in user productivity while reducing the workload of the technical support team.
Provide remote maintenance for mobile field representatives via a central system with a small technical support team
- Remote maintenance for PCs of internal employees
- Provide service for servers in far-away or restricted-access rooms
- Support corporate clients of banks quickly and efficiently
- Routine maintenance and troubleshooting for systems in doctors’ offices
- Ensure the smooth operation of foreign branches without an IT staff on site
- Remote maintenance of Windows-based machine tool controls
Discriminating users, external customers or partners will only accept remote maintenance if it is accompanied by effective security measures. For this reason, they often have special requirements for audit compliancy, which we meet by providing the necessary enhancements to our product.
prisma|remote control prevents abuse of the remote maintenance system. Security measures include the recording and playback of remote maintenance sessions on client and server, multi-step access authorizations, callback options, automatic user logout when the session is interrupted and optional online encryption. In addition, access to the prisma Console is protected by user ID and passwords. Remote maintenance actions and the length of the session are saved with the technician’s name and the date using a checksum.
- Convenient, high-performance remote support
- Audit Compliancy
- Many years of use by banks, insurance companies and trading companies
- Activation/deactivation of decentralized keyboard/mouse
- Recording of the session as replayable sequence that can be configured on the client and centrally
- Online file transfer (restricted areas can be defined in the file system)
- Different transmission paths can be combined using prisma gateways
- Centralized technical support cuts costs
- Quick resolution of technical support incidents